Conflict resolution can be as easy as making an apology… the right way! A well-considered and carefully worded apology offered by a work colleague during a disagreement, given in the right spirit, can often de-escalate or resolve discord. A forced apology, however, that is lacking in sincerity or regret for actions, can have the opposite […]
Protect Your Organisation And your People From Damaging Conflict
Workplace conflicts are many and varied. That is a normal part of life. Unfortunately, unattended or poorly managed conflicts can be very destructive.
At an organisation level, conflict can quickly affect productivity, relationships, health, safety, and reputation. It can spiral into complaints, investigations, compensation claims, staff exits and litigation. So unattended conflict is a major threat to your organisation, eventually putting its growth and profitability at risk.
At an individual level, conflicts build up frustrations, anger and aggression. They also can lead to withdrawal / avoidance behaviour, confusion, distress, anxiety... They diminish a person's ability to solve problems and make smart decisions. And it can lower that person's perception of their options and skills.
Recover From Crisis, Restore Team Harmony, Repair Work Relationships
When disagreements or disputes arise, the most important factor in reducing individual, team and organisational damage, including financial costs, is to deal with conflict at its source. That way, productive effort and relationships can be restored very quickly. If conflicts escalate and more people become involve, the potential for faster escalation and higher costs increases. So prompt and effective intervention is critical.
Is conflict affecting your workplace? Could your current conflict resolution processes may be more damaging than productive? Call us on 1300 134 668 to arrange a confidential discussion about mediation or facilitated conversation processes.
Read below our articles and posts on processes that can resolve current crises, reduce tensions and restore constructive communication.